Instead we recommend using the Host module or the TeamViewer Full Client. For more information see the following article: Quick SupportThe screen cannot be captured - Fast user switchingFast user switching is a functionality of a multi-user operating system, which allows users to switch between user accounts on a single computer without ending applications and logging out.If you are receiving an error message that the screen cannot be captured at the moment is due to Fast User Switching in Windows. Due to this, we do not recommend using the QuickSupport module on Windows Server when using RDP or Terminal server sessions. 📌Note: As the QuickSupport module is a run-only executable that does not run as an installed service, it is unable to utilize multi-user mode. Therefore, parallel and individual work of each session is possible.After activating the Enhanced multi-user support there are two different IDs:1) Server IDThe TeamViewer ID of the console of the server operating system (as if one were physically sitting in front of the server)2) User IDThe TeamViewer ID of the user currently logged into the server using RDP.💡Hint: Both the user ID and the server ID are always visible under Help -> About TeamViewer: GeneralThis article applies to TeamViewer Premium, Corporate or Tensor license holders.On server operating systems, TeamViewer operates without any special adaptation.Enhanced multi-user supportMake sure to activate the Enhanced multi-user support Option (activated by default for TeamViewer 11 and later) in the TeamViewer Options under Advanced.This option generates an individual TeamViewer ID for every user who connects to the server using Remote Desktop (RDP) by Microsoft as well as for the physical console. Use TeamViewer on Windows servers - TeamViewer Support
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